Frequently Asked Questions
Everything you need to know about shopping with Ms. El.
How do I place an order?
Browse the collection, add pieces to your bag, enter your delivery details and checkout. Your order is sent straight to our atelier WhatsApp — we confirm, measure, and dispatch.
What payment methods do you accept?
Bank transfer and cash on delivery within Benin City. For nationwide and international orders, we confirm payment details directly with you on WhatsApp after you place your order.
Can I have custom measurements?
Yes. Ready-to-wear pieces are cut to our standard sizing, but every order is measured to you at checkout. For full custom work, book a bespoke session.
How long does an order take?
Ready-to-wear dispatches within 1–3 business days. Bespoke pieces take 1–2 weeks depending on the design. We always confirm timelines with you over WhatsApp.
How do I track my order?
After dispatch you'll receive a WhatsApp message with your tracking or delivery window. You can also reach us directly at any time — see our shipping & delivery page.
Can I return or exchange an item?
Yes — within 7 days of delivery for unworn pieces with tags intact. See our returns & exchanges page for the full policy.
How do I contact the atelier?
WhatsApp us at 0913 086 4088 or email Edoborella88@gmail.com. We answer Monday–Saturday, 9am–7pm.