Returns & Exchanges
Made with intention — and made right if it isn't perfect.
Return policy
Items can be returned within 7 days of delivery, provided they are unworn, unwashed, and in original condition with all tags attached. Bespoke and custom-measurement pieces cannot be returned unless faulty.
How to start a return
Message us on WhatsApp · 0913 086 4088 with your order number and reason for return. We'll give you the return address and walk you through it.
Exchanges
Swapping size or colour is easy. Let us know what you'd rather have — if it's in stock we'll exchange, subject to availability. Any price difference is settled before dispatch.
Refunds
Once your returned item arrives and is inspected, refunds are processed within 5–7 business days to your original payment method. Delivery fees are not refunded unless the item was faulty.
Damaged or faulty items
If a piece arrives damaged or with a fault, contact us within 48 hours with photos of the issue and your order number. We'll arrange a replacement, repair, or full refund.
Questions?
Reach us on WhatsApp or email Edoborella88@gmail.com.